Customer Support Agreement

03/12/2009

In compliance with CEL’s “one-stop service” concept, serving customers heart to heart and reducing customers’ owning and operating costs, CEL provides over-value and professional equipment management service-Customer Support Agreement (CSA):

Example: Hydraulic Excavator

·  Including 5000 hours or 2 years of maintenance service;
·  Extended warranty period of major component parts to 5000 hours or 2 years;
·  Including parts fee and labor cost;
·  Flexible payment method;
·  Raise the equipment re-selling value by providing a comprehensive service record;
·  Caterpillar’s professional standard of service.